Returns & Refunds Policy

At AuraSync Wellness, your satisfaction with our products is important. We strive to provide high-quality wellness devices, and we want you to be confident in your purchase.

Defective or Faulty Items: We offer refunds or replacements for items that are defective or faulty, provided they are reported within 30 days of delivery. For a free replacement of any defective, damaged, or malfunctioning item, please contact us within 7 days of delivery and provide clear photo or video evidence of the issue.

Non-Eligible Reasons for Returns/Refunds: Please note that we cannot offer cancellations, returns, or refunds for the following reasons:

• Change of mind

• Ordering the wrong item

• Sizing issues (if a sizing guide was provided and available)

• Personal preferences or unmet expectations

We strongly encourage you to carefully review product descriptions and any available sizing charts before making your purchase.

Refund Process: If your return for a defective item is approved, we will provide you with the next steps for returning the item or will issue a replacement/refund. Refunds are typically processed to your original payment method within 5-10 business days after approval. In most cases, you will not be required to return the faulty item for a replacement.

Shipping Protection: Shipping Protection is an optional add-on available at checkout. If purchased, it covers loss, theft, or damage to your order during transit. Without this protection, AuraSync Wellness is not liable for compensation in such cases.

Contact Us for Returns: For any return or refund inquiries, please email us at info@aurasyncwellness.store with your order number, evidence of the defect, and a brief description of the issue.